mitel 5320e ip phone user guide

This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320/5330/5340 IP Phones. The guide contents, which reflect the latest available information at the time of publication, are subject to change without notice. The instructions in this guide are for using the Mitel 5320e/5330e/5340e Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide is intended for use in conjunction with this user guide.

Introduction

Welcome to the Mitel 5320e IP Phone User Guide. This guide provides a comprehensive overview of the features and functionality of the Mitel 5320e IP phone, designed for use with the Mitel 5000 Communications Platform (CP). The Mitel 5320e IP phone is a powerful and versatile communication tool, offering a wide range of features to enhance your productivity and collaboration. This guide will walk you through the basics of using the phone, from connecting it to your network and making calls to using advanced features like call forwarding and voicemail. It will also provide troubleshooting tips and information on using the phone with Mitel Unified Communicator Express.

Whether you are a new user or a seasoned professional, this guide will help you get the most out of your Mitel 5320e IP phone. Take your time to read through the guide and familiarize yourself with the phone’s features. If you have any questions or need further assistance, please contact your IT administrator or refer to the Mitel support website for additional resources.

Overview of the Mitel 5320e IP Phone

The Mitel 5320e IP Phone is a feature-rich device designed to enhance your communication experience. This sleek and modern phone offers a user-friendly interface, crystal-clear audio quality, and a range of features to streamline your daily workflow. The phone boasts a high-resolution color display that provides clear visibility of call information, caller ID, and other important details. The intuitive keypad and navigation buttons allow for easy access to features and functions, making it a breeze to use. The Mitel 5320e IP Phone is compatible with the Mitel 5000 Communications Platform (CP) and offers a variety of advanced functionalities, including call forwarding, voicemail, and conference calling.

The phone is designed to deliver a seamless and reliable communication experience, whether you are making calls, receiving calls, or accessing advanced features. With its robust design and advanced technology, the Mitel 5320e IP Phone is an ideal choice for businesses and individuals seeking a reliable and efficient communication solution.

Connecting the Phone

Connecting your Mitel 5320e IP Phone is a straightforward process that requires a few simple steps. Ensure that your phone is powered off before connecting it to the network. Locate the Ethernet port on the back of the phone and connect it to your network using an Ethernet cable.

Once the phone is connected to the network, power it on and allow it to boot up. The phone will automatically detect your network configuration and connect to your Mitel 5000 Communications Platform. You may need to configure the phone’s settings, such as the date, time, and language, depending on your specific network environment.

If you are experiencing difficulties connecting the phone, consult the Quick Reference Guide or contact your IT administrator for assistance. After successfully connecting the phone, you can start making and receiving calls and exploring the phone’s various features.

Making Calls

Making calls with your Mitel 5320e IP Phone is a simple process. To make a call, simply pick up the handset or press the speakerphone button. Use the dial pad to enter the desired number, then press the send/call button. If you are calling an extension within your company, you may be able to dial it directly using the extension number.

If you are calling an external number, you may need to dial the access code for your company’s phone system, followed by the area code and phone number. The access code and any specific dialing instructions for your company can be found in the Quick Reference Guide or by contacting your IT administrator.

You can also make calls from your phone’s directory by selecting the desired contact and pressing the send/call button. To initiate a callback, press the callback button after receiving a call, and the phone will automatically dial the last number you called. For redial, press the redial button to call the last dialed number.

Receiving Calls

When you receive a call, the phone will ring and the caller’s name or number will be displayed on the screen. To answer the call, simply pick up the handset or press the speakerphone button. To reject the call, press the reject button. To send the call to voicemail, press the voicemail button. If you are on a call and receive another call, you can put the first call on hold by pressing the hold button. To return to the held call, press the hold button again.

You can also transfer a call to another extension by pressing the transfer button and then dialing the desired extension. To conference in another participant, press the conference button, dial the desired extension, and then press the conference button again. To end a call, simply hang up the handset or press the end call button.

If you are using the speakerphone, you can adjust the volume by pressing the volume up or down buttons. You can also mute the microphone by pressing the mute button.

Using Features

The Mitel 5320e IP Phone offers a variety of features to enhance your communication experience. These features can be accessed through the phone’s menu system or by using the phone’s buttons. Some of the most common features include⁚

• Call Forwarding⁚ You can forward calls to another extension, voicemail, or an external number. To activate call forwarding, press the “Features” button, select “Call Forwarding,” and then choose your desired forwarding option.
• Call Hold⁚ To put a call on hold, press the “Hold” button. To retrieve a held call, press the “Hold” button again.
• Call Transfer⁚ To transfer a call to another extension, press the “Transfer” button, dial the desired extension, and then press the “Transfer” button again.
• Conference Calls⁚ To start a conference call, press the “Conference” button, dial the first participant’s extension, press the “Conference” button again, dial the next participant’s extension, and so on.
• Do Not Disturb⁚ To activate Do Not Disturb mode, press the “Features” button, select “Do Not Disturb,” and then choose your desired settings. This will prevent your phone from ringing for incoming calls.
• Voicemail⁚ To access your voicemail, press the “Voicemail” button. To leave a voicemail message, dial the voicemail number and follow the prompts.

For more information about using the phone’s features, refer to the user guide.

Managing Your Phone

The Mitel 5320e IP Phone offers a variety of features to help you manage your phone settings and preferences. This includes⁚

• Phone Settings⁚ You can customize your phone’s settings, such as the language, date and time, and display brightness. To access the phone’s settings, press the “Menu” button and select “Settings.”
• Ring Tones⁚ You can choose from a variety of ringtones for incoming calls. To change your ringtone, press the “Menu” button, select “Settings,” and then select “Ring Tones.”
• Display⁚ You can adjust the phone’s display settings, such as the brightness and contrast. To access the display settings, press the “Menu” button, select “Settings,” and then select “Display.”
• Network Settings⁚ The Mitel 5320e IP Phone automatically connects to your network. However, you can manually adjust your network settings if needed. To access the network settings, press the “Menu” button, select “Settings,” and then select “Network.”
• Password⁚ You can set a password to protect your phone from unauthorized access. To set a password, press the “Menu” button, select “Settings,” and then select “Password.”

For more information about managing your phone, refer to the user guide.

Troubleshooting

If you encounter any issues with your Mitel 5320e IP Phone, you can try the following troubleshooting steps⁚

• Check the power connection⁚ Make sure that the phone is properly plugged in and that the power outlet is working.
• Check the network connection⁚ Verify that the phone is connected to the network. You can check the network connection status by pressing the “Menu” button and selecting “Status.”
• Reboot the phone⁚ Sometimes, simply rebooting the phone can resolve minor issues. To reboot the phone, press the “Menu” button, select “Settings,” and then select “Reboot.”
• Check the handset⁚ Ensure that the handset is properly connected to the phone and that it is not damaged.
• Check for software updates⁚ There may be software updates available for your phone. To check for updates, press the “Menu” button, select “Settings,” and then select “Software Update.”
• Contact support⁚ If you are unable to resolve the issue, contact Mitel support for assistance.

This guide provides information to assist with basic troubleshooting. For more in-depth troubleshooting, refer to the comprehensive user guide.

Advanced Features

The Mitel 5320e IP Phone offers a range of advanced features designed to enhance your communication experience. These features include⁚

• Call Forwarding⁚ This feature allows you to forward calls to another number, such as a mobile phone or another extension. This is useful when you are unavailable or need to redirect calls to a different location.
• Call Park⁚ This feature allows you to park a call on hold while you attend to other matters. You can then retrieve the call from another phone by dialing the park number.
• Call Transfer⁚ This feature allows you to transfer an active call to another extension or external number. This is useful when you need to connect a caller with a different person.
• Call Hold⁚ This feature allows you to place a call on hold while you attend to other matters. You can resume the call later by pressing the “Hold” button again.
• Do Not Disturb⁚ This feature allows you to disable incoming calls and notifications. This is useful when you need to focus on work or want to avoid being disturbed.
• Voicemail⁚ This feature allows you to leave and retrieve voicemail messages. You can access your voicemail by pressing the “Messages” button on your phone.

These advanced features can be customized to suit your specific needs and preferences. For detailed instructions on how to configure these features, consult the Mitel 5320e IP Phone user guide.

Using the Phone with Mitel Unified Communicator Express

The Mitel 5320e IP Phone seamlessly integrates with Mitel Unified Communicator Express (UCE), providing a unified communication experience that combines voice, video, instant messaging, and presence. This integration allows you to manage all your communications from a single interface, enhancing your productivity and collaboration.

When used with UCE, the Mitel 5320e IP Phone offers several key features⁚

• Unified Presence⁚ UCE displays the presence status of your contacts, including their availability, whether they are on a call, or away from their desk. This helps you avoid interrupting colleagues during important tasks.
• Instant Messaging⁚ UCE allows you to send instant messages to colleagues, making communication quick and efficient. This is especially useful for quick questions or updates.
• Video Calling⁚ UCE enables video calls, allowing for face-to-face interactions with colleagues. This enhances collaboration and strengthens personal connections.
• Click-to-Call⁚ UCE integrates with your contact list, allowing you to initiate calls directly from your UCE interface. This simplifies communication and saves time.

To use the Mitel 5320e IP Phone with Mitel Unified Communicator Express, you need to have a UCE account and configure the phone settings accordingly. Refer to the Mitel Unified Communicator Express documentation for detailed setup instructions.

Quick Reference Guide

The Mitel 5320e Quick Reference Guide provides a concise overview of essential phone features and their corresponding button actions. It serves as a handy reference for quick access to key functions without the need to consult the complete user guide. This guide is designed for quick reference and is not intended to be a comprehensive guide to all phone features.

The Quick Reference Guide covers essential functions like⁚

• Making Calls⁚ Dialing a number, initiating a callback, and redial functions.
• Receiving Calls⁚ Answering, rejecting, and placing calls on hold.
• Managing Calls⁚ Transferring calls, conference calls, and mute functions.
• Phone Settings⁚ Adjusting volume, ringer tone, and other phone preferences;
• Additional Features⁚ Accessing voicemail, directory, and other key features.

The Quick Reference Guide is a valuable tool for users who want to quickly find information about the phone’s key features and functions. It is a handy companion to the full user guide, providing a concise summary of essential information.

Safety Information

This section outlines important safety precautions to ensure the safe and proper operation of the Mitel 5320e IP phone. Please read and follow these instructions carefully to prevent potential hazards and ensure the longevity of your device. The Mitel 5320e IP phone is designed for use in a standard office environment and should not be used in hazardous areas.

Avoid using the phone in areas with high humidity or extreme temperatures, as this can damage the device. Do not attempt to disassemble the phone, as this may void the warranty and expose you to electrical hazards. The phone should be connected to a properly grounded electrical outlet to prevent electric shocks. If you notice any damage to the power cord or the phone itself, discontinue use immediately and contact Mitel support for assistance.

Ensure proper ventilation around the phone to prevent overheating. Avoid placing the phone on unstable surfaces or in locations where it could be easily knocked over. Dispose of the phone and its accessories responsibly according to local regulations.

Legal Notices

This Mitel 5320e IP Phone User Guide is protected by copyright and all rights are reserved. No part of this guide may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Mitel Networks Corporation.

The information contained in this guide is subject to change without notice. Mitel Networks Corporation makes no representations or warranties, express or implied, with respect to the contents of this guide, and specifically disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Mitel Networks Corporation be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of this guide, even if Mitel Networks Corporation has been advised of the possibility of such damages.

Trademarks

Mitel, MiVoice, MiCollab, and the Mitel logo are trademarks of Mitel Networks Corporation. All other trademarks are the property of their respective owners. The use of third-party trademarks in this guide does not imply endorsement by Mitel Networks Corporation.

The information contained in this guide is subject to change without notice. Mitel Networks Corporation makes no representations or warranties, express or implied, with respect to the contents of this guide, and specifically disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Mitel Networks Corporation be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of this guide, even if Mitel Networks Corporation has been advised of the possibility of such damages.